Free Zen U. at Manila

School is in session! Zendesk is excited to invite you to join the 2014 Worldwide Zen U. Tour...

You're invited to our free one-day training to learn more about Zendesk functionality that will further optimise your support team efficiency! Join other Zendesk administrators and agents for an informative training session that will cover:

• Getting Started with Zendesk
  • Ticket Creation
  • Ticket Lifecycle
  • Ticket Types
• Ticket Channels
  • Email, Web Portal, & Feedback Tab
  • Twitter & Facebook
  • Chat & Voice
• Improving Efficiency:
  • Views
  • Macros
  • Placeholders
• Business Rules:
  • Triggers
  • Automations
• Zendesk Help Center
• Mobile and New iPad App
• Reporting
• Integrations
• Upcoming Features

The day is structured to deliver best practices and key concepts to users with any level of expertise - whether you're an experienced user or just getting started. You'll be guided by our most popular Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians at lunch and during drinks after the training.

The training will take place at the Legaspi Room
InterContinental Hotel Manila
No. 1 Ayala Avenue
1226 Makati City

Enroll now - class size will be limited! This is a free event (includes lunch and drinks!) and is open to anyone interested improving their support process and customer experience.